Professional Technical Support Services
OZAN MILL offers fast, accurate, and uninterrupted technical support solutions for your grain processing plants.
How can we help you?
Troubleshooting and Solution
We identify the source of the malfunction without stopping the production line and develop the fastest and most permanent solution.
Spare Parts and Maintenance
We create regular maintenance plans to ensure the long and efficient operation of our machines. We offer original spare parts and supply solutions for all OZAN MILL manufactured machines.
Remote Support & PLC Diagnostics
We connect remotely to SCADA/PLC systems to perform real-time interventions and performance analysis.
Field Service and On-Site Intervention
When necessary, we dispatch our expert teams to the field to resolve physical malfunctions or to quickly and reliably implement process changes and necessary diagram revisions depending on the properties of the raw materials used.
Technical Support Process
Technical Support Process
You can create a technical support request by filling out the application form on our website, contacting us via our phone number, or sending an email detailing your problem. Once your request is received, our team will contact you shortly and the process will begin.
Response time varies depending on the type of request, the urgency of the fault, and the location of the facility. For issues that can be resolved remotely, the process is usually completed within the same day. In cases requiring on-site intervention, our teams are dispatched to your facility as quickly as possible.
As long as your SCADA and PLC-based automation infrastructure supports it, we connect to the system via secure remote connection protocols to perform real-time fault detection, performance analysis, and software checks. This method allows for the rapid resolution of most problems.
Delivery times vary depending on the stock availability of the spare part. For parts in stock, shipping begins the same day. For parts that are not in stock or require special production, the delivery time will be communicated to you separately.
The maintenance plan is prepared taking into account your machine model, usage intensity, production capacity, and plant conditions. This plan defines periodic inspections, lubrication procedures, adjustment, and calibration processes. The plan is updated regularly to ensure the machine operates at its most efficient level.
Technical Support Application Area
To ensure we can resolve any technical issues you encounter with your OZAN MILL machines as quickly and accurately as possible, it is important that you complete the form below. Our request evaluation process allows our technical team to analyze the type of malfunction in advance based on the information you provide and to make the necessary referrals quickly.
Please enter your full name or company information, authorized email address, and phone number correctly. This information is critical for verifying the communication channels through which we will contact you. Clearly specifying the machine model(s) will facilitate our technical team's access to the correct spare parts and service information. Providing a detailed description of the problem in the malfunction description section will shorten the problem identification time and increase the speed of resolution.
The option to add images or videos is very helpful, especially for mechanical and electrical malfunctions. These files, which you can add up to 15 MB, allow us to see the problem on-site and make a more accurate preliminary assessment. Finally, you can determine the priority of your request by selecting the urgency level. Requests marked "Urgent" or "Very Urgent" will be reviewed as a priority by our team.
After you submit the form, your request will be registered and our technical team will contact you as soon as possible.